De-Escalate
key ideas & insights
How to Calm an Angry Person in 90 Seconds or Less
Douglas Noll
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What's inside...
Unpack a toolbox of powerful de-escalation techniques that will empower you to calm angry or emotionally charged situations within a matter of minutes. Learn effective strategies including understanding the power of affect labeling, the significance of emotional validation, the role of mindful listening, and the magic of providing choice, among others, to handle any high-stress situation with confidence and grace.
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About the Author
Douglas E. Noll is not only an accomplished lawyer but also a seasoned peacemaker and mediator. His vast experience and deep understanding of human emotions, conflict resolution, and de-escalation strategies make his teachings particularly valuable for those facing high-stress situations. Noll's wisdom offers fundamental tools to transform your interactions, fostering a peaceful environment amidst turbulence.
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