Perfect Phrases for Dealing with Difficult People
key ideas & insights
Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases Series)
Susan Benjamin
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What's inside...
Inside this book, you'll uncover valuable strategies for effective communication and conflict management, including understanding various challenging personalities and crafting strategic phrases that can influence outcomes, all while maintaining your self-respect.
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About the Author
Susan Benjamin is an expert communication coach and consultant. Her insights are drawn from decades of experience in the field, making her advice reliable and trustworthy for those seeking to enhance their communication skills and manage difficult situations effectively. Her writings offer not only a theoretical understanding but also practical strategies that readers can apply to their everyday life.
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