Crucial Conversations
key ideas & insights
Tools for Talking When Stakes are High, Third Edition
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory
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Dive into the dynamics of crucial conversations and discover valuable, practical tools for managing emotional responses, utilizing empathetic listening, tactfully expressing opinions and facilitating mutual understanding for better decision-making and effective conflict resolution.
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About the Author
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory are renowned experts in the field of communication and leadership, with a focus on conflict resolution and negotiations. Their depth of experience and research is truly embodied in the transformative tools and tactics they offer in this book.
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